Make Someone Feel Heard

What is the “Second Level” objective?

By the second level, I mean can you figure out what is behind the request?

If I say I am hungry, can you decide:

• Did I forget?
• Am I depressed?
• Am I broke?

Solve that while you hand someone something to eat (i.e., get them some fruit and a hug if they are depressed).The person you helped will feel heard.

As a leader, it usually isn’t enough to just solve the original pain point. Take a moment and figure out the second level.