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Complexity is Chaos and Simplicity is Order

However, we need things a little messy to do our best work

I don’t know about you, but when I walk into a room that is a mess, I get antsy. Too much mystery. I don’t know what to expect.

I don’t know about you, but when I walk into a room that is spotless, I get antsy. It’s to put together. I might mess something up.

Human beings are all on a spectrum. However, the thing that binds us is that we need a little mystery and a little cleanliness to work.

Leave a little mystery,  and for god sakes, clean up.

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Get Simple

Simple is great. It isn’t easy.

Going from complex to simple takes a lot of work.

It requires taste and understanding.

For example:

Turning your phone from 10 buttons to 3 is a lot of work, and for it to work seamlessly, you have to master the context of usage.

  • How does someone use the phone.
  • What exactly would we miss?
  • How do we plan for it?

Answering those questions makes the user feel like he or she won’t miss anything, and that is basically the Holy Grail in client service. People love simplicity so, early and often, they push for it.

That’s why it’s important to look out for false simplicity. People go out of their way to look simple because it makes them look good. As a result, things get lost.

The quickest way to see “false simplicity” for what it is to ask follow-up questions.

If they don’t have an answer, they haven’t thought about it; someone will.

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Simplicity

Simplicity is beautiful.

The idea of a concept distilled into a single idea or single ideas is freeing. It allows people to see something for what it is immediately. Bonus points if it is explainable to someone in laymen terms. If I can take an idea and tell it to a child or someone in a language I barely know, it lets me know that I have really distilled the idea down to a really simple way.

Simplicity is scary.

If there is anything wrong with an idea, simplicity shows it. There is no hiding. When I do this, it could look wrong, and it’s quickly apparent. My ego is on the line with a simple idea. People will already be cautious of something that has very little in the way of documentation or explanation.  As counter intuitive as the idea of simplicity is, people feel a lot more comfortable with hearing things with a lot of words. Noise makes people comfortable because it gives plenty of wiggle room. If this goes wrong, there is something in that mess I said that will solve all of this.

Both of these ideas, that simplicity is scary and beautiful, have been true in my experience.  I lean towards the first as a default. If I see something that is simple and direct, I think of someone who has done some work on getting rid of noise.  I also acknowledge that where I see things as simple and clean, some people see things as unfinished.

One of my goals in life is to bring people from that unfinished side over to the side of simplicity. I recognize that you cannot shut the other side out – they often exist as bosses or other people we have to answer to.  When someone learns how to display beauty in its true form, they become indispensable to any rational decision maker and a great decision maker themselves.  That is very simple to me.

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